Return policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Buyers are responsible for shipping costs associated with returning the items. There will be a 15% restocking fee deducted from the total of your refund. Refunds will be issued via the same payment method that was used in the original order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and/or in its original packaging.
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To start a return, you can contact us at naturalcrystalc@outlook.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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You can always contact us with any return questions at contact naturalcrystalc@outlook.com
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Damaged/Defective Items
Please inspect your order upon reception and contact us immediately (within 24 hours of delivery) We will request to see a picture of the damaged item so that we can evaluate the issue and make it right. If it is beyond 24 hours, there is no way for us to know if the damage occurred during shipping or after the item was received. We understand that damaged products are never ideal and we package and wrap our boxes very heavily to help prevent any issues.
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Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), items that have been worn (including clothing and jewelry), air fresheners, and kitchen goods (such as mugs or other dishes). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we CANNOT accept returns on sale items (including flash sale items) or gift cards.
Digital (downloadable) products of any kind, once purchased, CANNOT be exchanged, returned, or refunded.
Exchanges
The fastest way to exchange and to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Order Cancellations
A cancellation request must be submitted within 4 hours of ordering, otherwise, we do not offer cancellations. Cancellations are subject to a 10% non-refundable re-stocking fee (10% of your order total -grand total - will not be refunded). Thank you for understanding.