Afterpay FAQ
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make
purchases now and pay for them over time without any interest.
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How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bags and checkout
as normal. At the checkout, choose Installments with Afterpay as your
payment method. First-time customers will need to register with Afterpay
and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments by Afterpay can only be applied to purchases made on the www.naturalcrystalconnections.ca website.
Can I use Installments with Afterpay if I'm an international customer?
Yes! Afterpay is offered to our customers in Canada and the USA.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit our shipping page for more information by clicking here.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on www.naturalcrystalconnections.ca using Installments by Afterpay.
Are there products that are not eligible for purchase using Installments with Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments with Afterpay?
Subject to Natural Crystal Connections return and refund policies. Please check that your return or exchange meets our Return Policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
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Does Afterpay charge interest?
Pay-in-4 purchases are always interest-free.
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WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, ​Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
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